john.doe@email.com
Joined: 23 November 2021
ID: 1163
86%
Customer Information
First Name
N/A
Last Name
N/A
Email
john.doe@email.com
Phone
+30 6974 1234 666
Customer Status
Days since last feedback
54
Customer Loyalty status
Unknown
Customer Value
Average
— €
Total
— €
Metrics (Average)
CSAT
—
NPS
—
CES
—
Latest Alerts Raised
6 incidents2 open1 In Progress3 Resolved
22/03/2025
OPENCheckout
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20/03/2025
IN PROGRESSAftersales
Potter ipsum wand eff parchment wingardium.
18/03/2025
CLOSEDFeedback
Potter ipsum wand eff parchment wingardium.
15/03/2025
RESOLVEDCheckout
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12/03/2025
OPENAftersales
Potter ipsum wand eff parchment wingardium.
10/03/2025
CLOSEDFeedback
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Feedback Timeline
4 instances| CSAT | NPS | CES | Touchpoint | Details | |
|---|---|---|---|---|---|
| Feb 19, 2026 8:20 pm | 4 | 50 | 3.5 | Checkout | |
| Feb 3, 2026 8:20 pm | 5 | 51 | 4 | Customer Support | |
| Jan 18, 2026 8:20 pm | 6 | 52 | 4.5 | Aftersales | |
| Jan 2, 2026 8:20 pm | 4 | 53 | 3.5 | User Onboarding |